We’ve Got Your Back

POS Service and Support

ServingIntel offers 24/7/365 support to ensure you have the help you need when you need it. Our team provides coverage for routine updates and advanced needs.  As a partner, you will receive:

• Unlimited remote support 24/7/365 with an industry-best, 95% calls answered live and 95% first call resolution
• Dedicated Account Manager
• Cloud database backup
• 3 levels of escalation and support to ensure issue resolution
• Remote access software to facilitate rapid resolutions
• Personal, secure, remote login – Manage from anywhere
• Commercial grade software security – Dedicated to keeping your business safe
• Proactive asset monitoring – We often find issues and eliminate them before they affect you
• Proactive software updates to address changing needs
• Premier Partner Status that offers additional benefits to established partners